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Accounts Receivable Management

How to Improve Contact Center Performance By Optimizing Call Results

How to Improve Contact Center Performance By Optimizing Call Results

A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain attributes, which if not set up correctly, will return data that

Healthcare & Medical

Make a Proactive Billing Strategy Your 2020 Resolution

Make a Proactive Billing Strategy Your 2020 Resolution

Billing is the most important part of your business. If you don’t do this process well, you may have difficulty charging for your services. And that may mean that in a few months your accounts will be in the red flag.

Compliance & Data Security

How to Improve Contact Center Performance By Optimizing Call Results

How to Improve Contact Center Performance By Optimizing Call Results

A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain attributes, which if not set up correctly, will return data that

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