Most Recent & Featured Posts

Accounts Receivable Management

How to Improve Contact Center Performance By Optimizing Call Results

A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain attributes, which if not set up correctly, will return data that

Healthcare & Medical

Compliance & Data Security

How to Improve Contact Center Performance By Optimizing Call Results

A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain attributes, which if not set up correctly, will return data that

Want more industry insights sent straight to your inbox?

Sign up for our Industry Insights Newsletter!

Summary
Author Rating
1star1star1star1star1star
Aggregate Rating
no rating based on 0 votes

homepage_menu