Midland Credit Management has a whole new understanding of the term, “least sophisticated debtor” when it comes to their collection letters.read more
In 2018, Sage Growth Partners conducted a survey among 100 hospital executives and found that 36% of them had bad debts totaling over $10 million, and 6% over $50 million. Only half of those executives felt they’ll only recover about 10% of that astronomical amount. So what can be done about it?read more
Last month, The Bureau of Consumer Financial Protection released their 2018 Consumer Response Annual Report. Revenue cycle management and accounts receivable departments should familiarize themselves with insights from 81,500 complaints highlighted in the debt collection complaint data.read more
You need more from your contact center, and you need it now. Sure, adding more agents might help, but that might not be a feasible solution at the present time. So, that means your existing contact center staff needs to produce more results. Well, there are several NEXT LEVEL strategies that can improve your contact center without having to hire more headset heads.read more
Why conduct a post-call survey with an IVR instead of the agent themselves? Honesty. Most consumers are less reluctant to share negative feedback through an IVR, compared to telling the agent themselves.read more
It seems like the latest fad in contact and call center buzzwords is “consumerization” and “self-service”. I mention both because my organization focuses on revenue cycle management in the healthcare space, and I keep hearing about the consumerization of healthcare transforming contact centers into self-service providers. Okay, great. So, now what am I supposed to do?
PATIENT ENGAGEMENT | 10 MIN READ5 Different Studies Reveal How Text Messaging Improves Patient Experience and OutcomesWritten by Michael WisetwitterfacebookyoutubelinkedinFor many of us, the idea of getting a text from our doctor’s office reminding us of an upcoming...read more
We arrived at the #HIMSS19 Conference in Orlando excited to be first-time exhibitors. Our immediate focus was to connect with people and gain a better understanding of the needs of the current healthcare ecosystem. We used our booth space to record stories of...read more
Technology has transformed call centers into contact centers. However, that technology can be a wasted investment if you can’t analyze and leverage the data it collects to increase agent performance.read more
We asked 1,000 consumers about how a business could not only reach them, but get them to pay the money they genuinely owe. Their answers were surprising, and suggest some necessary shifts in strategy that could keep accounts from reaching that 30-day delinquency mark, or shorten the time it takes to collect on those already past.read more
Contrary to popular belief, most email service providers (ESPs) like Gmail and Yahoo assume emails are spam—especially when you’re using a bulk email sender—until proven otherwise.
With that in mind, here’s some best practices to keep your important correspondence from ending up in your customers’ spam folder.
While you’ve been busy swapping out hard drives, innovative tech companies have been creating solutions to the problems your business faces every day. Here are eight major benefits to moving your business communication, payment information, and data analytics to the cloud.read more