Most Recent & Featured Posts
5 Tools to Maximize Debt Collection Revenue During the 2020 Tax Refund Season
The IRS started accepting income tax returns on January 27, 2020. For the taxpayers who filed their returns at the end of January, tax refunds could start hitting their bank accounts shortly after Valentines Day.
Capturing a Credit Card on File During Patient Intake Shortens DSO and Cuts AR Costs
Many providers are finding out too late that the traditional patient billing process is not working on higher balances and significantly more needed revenue is speeding its way towards third-party collections—the last stop before bad debt.
New Patient Study Reveals Fundamental Flaws in Medical Bill Collections Leading to Late Payments and Bad Debt
We asked 675 patients a series of questions about High Deductible Health Plans, the obstacles they face when paying medical bills, and what balances would require them to pay by credit.
How Cloud-Based Contact Center Software Can Solve Challenges of a Remote Workforce
As companies assess how well they were able to adapt to the work-from-home mandate caused by the COVID-19 outbreak, a logical place to look would be to an industry that’s already addressed the major challenges of managing a remote workforce—contact centers.
How Intelligent Statements Track Billing Performance Using Unique Log In Codes
Unique Access Codes are auto-generated alphanumeric number sets that payers can use to reference their account when calling in, or enter instead of their account number when logging into a payment portal.
Cloud-Based Software Providing Companies a Clear Advantage in Connecting Remote Workers to Office
One of the few silver linings coming out of the pandemic of 2020 may be that businesses have time to evaluate the limitations of all legacy software systems. In fact, the next several months may be the perfect time to replace legacy hardware, like landline PBX phone systems, while commerce around the globe has largely come to a halt.
Healthcare & Medical
How Cloud-Based Contact Center Software Can Solve Challenges of a Remote Workforce
As companies assess how well they were able to adapt to the work-from-home mandate caused by the COVID-19 outbreak, a logical place to look would be to an industry that’s already addressed the major challenges of managing a remote workforce—contact centers.
Make a Proactive Billing Strategy Your 2020 Resolution
Billing is the most important part of your business. If you don't do this process well, you may have difficulty charging for your services. And that may mean that in a few months your accounts will be in the red flag.
Capturing a Credit Card on File During Patient Intake Shortens DSO and Cuts AR Costs
Many providers are finding out too late that the traditional patient billing process is not working on higher balances and significantly more needed revenue is speeding its way towards third-party collections—the last stop before bad debt.
New Patient Study Reveals Fundamental Flaws in Medical Bill Collections Leading to Late Payments and Bad Debt
We asked 675 patients a series of questions about High Deductible Health Plans, the obstacles they face when paying medical bills, and what balances would require them to pay by credit.
Four Ways Consumerism Could Be Hurting Your Medical Practice Right Now
What would it take for you to quit going to a favorite restaurant? Now, apply that to the patient experience and recognize how it could hurt your practice.
VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant?
One of our Hosted Contact Center clients recently asked how they could effectively utilize an autodialer without violating TCPA compliance regulations and risk a lawsuit. CEO Jeff Mains explains how autodialing software must be set up and configured to be compliant.
Accounts Receivable Management
Here Is A Method That Is Helping Collection Agencies Increase 50% In Revenue This Year
Calling your customers in phone for unpaid debts doesn't have to make you a bad cop and if you ever run out of words in the middle of the call, and stagnant with your result we have some tools and tips to help you maximize your debt collection strategy this year.
5 Tools to Maximize Debt Collection Revenue During the 2020 Tax Refund Season
The IRS started accepting income tax returns on January 27, 2020. For the taxpayers who filed their returns at the end of January, tax refunds could start hitting their bank accounts shortly after Valentines Day.
The Expert-Backed Checklist on Compliant and Compelling Collection Letters
We take communication and compliance very seriously. That's why we turned comments from a recent expert webinar into this collection letter checklist.
VIDEO: How Can My Business Handle Manual and Automatic Dialing and Stay TCPA Compliant?
One of our Hosted Contact Center clients recently asked how they could effectively utilize an autodialer without violating TCPA compliance regulations and risk a lawsuit. CEO Jeff Mains explains how autodialing software must be set up and configured to be compliant.
How to Improve Contact Center Performance By Optimizing Call Results
A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain attributes, which if not set up correctly, will return data that
Don’t Make the Fair Debt Collection Practices Act UNFAIR
A group of senators have sent a letter to the Consumer Financial Protection Bureau about the Fair Debt Collection Practices Act. Their concerns should also be your concerns.
ASK FLO: What Should Be On a Cloud Contact Center Wishlist?
Flo grants a birthday wish by listing five things to put into every successful contact center in order to help it connect, collect and comply.
PCI and HIPAA Compliance Checklist: 5 Critical Questions You Should Be Able to Answer as a Medical Billing Collection Professional
After the recent LabCorp data breach, here’s five questions you should be asking (yourself or your collection software or online payment vendor) about the information and payment data you’re collecting.
More Healthcare Companies Have Access to the Benefits of Payment Portals
We talked to a potential client about providing a payment portal solution for their organization. They were already interested, but their enthusiasm increased further after they asked a simple question - Can we add patient lab results to the portal?
The Debt Sophistication Dilemma That Can Become a FDCPA Compliance Nightmare
Midland Credit Management has a whole new understanding of the term, “least sophisticated debtor” when it comes to their collection letters.
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