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How to Get the Most Out of Your Post-Call IVR Survey

  Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? “The Beauty of a post-call IVR is not only its immediacy—a customer is more likely to provide honest feedback if they are...

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New Study Reveals Old Collection Methods Aren’t Working

We asked 1,000 consumers about how a business could not only reach them, but get them to pay the money they genuinely owe. Their answers were surprising, and suggest some necessary shifts in strategy that could keep accounts from reaching that 30-day delinquency mark, or shorten the time it takes to collect on those already past. 

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7 Tips to Keep Your Emails Out of the Spam Filter

Contrary to popular belief, most email service providers (ESPs) like Gmail and Yahoo assume emails are spam—especially when you’re using a bulk email sender—until proven otherwise.
With that in mind, here’s some best practices to keep your important correspondence from ending up in your customers’ spam folder.

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8 Reasons You Should Be In the Cloud

While you’ve been busy swapping out hard drives, innovative tech companies have been creating solutions to the problems your business faces every day. Here are eight major benefits to moving your business communication, payment information, and data analytics to the cloud.

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Why CIOs Are Scapegoats And Not Heroes

Considering how important technology, big data, and online security have become to every company’s bottom line, why do CIO changes happening so frequently? How does a CIO break the five-year cycle, move the needle quicker, and move from the pit crew to the driver’s seat?

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2018 Benchmark Study

Communication and Payment Preferences of Consumers with Past Due Debt

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