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Revenue Cycle Practices to Reduce Bad Debt in Healthcare?

Last month, The Bureau of Consumer Financial Protection released their 2018 Consumer Response Annual Report. Revenue cycle management and accounts receivable departments should familiarize themselves with insights from 81,500 complaints highlighted in the debt collection complaint data.

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Report Shows Top Consumer Complaints in Debt Collections

Last month, The Bureau of Consumer Financial Protection released their 2018 Consumer Response Annual Report. Revenue cycle management and accounts receivable departments should familiarize themselves with insights from 81,500 complaints highlighted in the debt collection complaint data.

read more

Five Strategies That Will Take Your Contact Center to the Next Level

You need more from your contact center, and you need it now. Sure, adding more agents might help, but that might not be a feasible solution at the present time. So, that means your existing contact center staff needs to produce more results. Well, there are several NEXT LEVEL strategies that can improve your contact center without having to hire more headset heads.

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ASK FLO: How Does Text Messaging Fit Into My Revenue Cycle?

Dear Flo:

I work for a doctor’s office, and yesterday we had a meeting about making payments easier for our patients. The topic of text messaging came up, and we like the idea. However, we have questions – What’s the best way to tell patients about it, and how do we even implement such a thing?

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How to Get the Most Out of Your Post-Call IVR Survey

 Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...

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ASK FLO: Are “Consumerization” and “Self-Service Payment Options” Rooted in Facts or Fiction.

Dear Flo:
It seems like the latest fad in contact and call center buzzwords is “consumerization” and “self-service”. I mention both because my organization focuses on revenue cycle management in the healthcare space, and I keep hearing about the consumerization of healthcare transforming contact centers into self-service providers. Okay, great. So, now what am I supposed to do?

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New Study Reveals Old Collection Methods Aren’t Working

We asked 1,000 consumers about how a business could not only reach them, but get them to pay the money they genuinely owe. Their answers were surprising, and suggest some necessary shifts in strategy that could keep accounts from reaching that 30-day delinquency mark, or shorten the time it takes to collect on those already past. 

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7 Tips to Keep Your Emails Out of the Spam Filter

Contrary to popular belief, most email service providers (ESPs) like Gmail and Yahoo assume emails are spam—especially when you’re using a bulk email sender—until proven otherwise.
With that in mind, here’s some best practices to keep your important correspondence from ending up in your customers’ spam folder.

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2018 Benchmark Study

Communication and Payment Preferences of Consumers with Past Due Debt

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