CLOUD CONTACT CENTER SOFTWARE

Inbound / Outbound / Blended Call Center Platform | All Channel Communication (Email, Text, Chat, Voicemail Drops)

Our Intelligent Cloud Contact Center solution has everything you need to run a successful, modern call center. Harness the power of the industry’s most advanced and analytics-driven contact center technology—easily managed and infinitely configurable using a “non-techie” user interface.

CLOUD CONTACT CENTER SOFTWARE

Inbound / Outbound / Blended Call Center Platform | All Channel Communication (Email, Text, Chat, Voicemail Drops)

Our Intelligent Cloud Contact Center solution has everything you need to run a successful, modern call center. Harness the power of the industry’s most advanced and analytics-driven contact center technology—easily managed and infinitely configurable using a “non-techie” user interface.

Cloud Contact Center Features

Leverage agent capacity from anywhere on the planet—your office, home office, offshore, or anywhere in between. Intelligent Contacts makes it easier than ever to bring your team together and manage campaigns. Our virtual solutions provide complete freedom and flexibility.

Omnichannel Communication

 

Voice

Place outbound calls through manual or automated dialing campaigns. Or, receive inbound calls through skills-based IVR/Campaign routing. 

Email

Send an individual email to a consumer directly from the agent interface, or create and launch targeted email campaigns to large groups and consumer segments.

Chat

Engage consumers online through web chat to increase customer satisfaction, reduce complaints, and accelerate payments.

Ringless Voicemail Drops

Send a message directly to a consumer’s voicemail without their phone ringing. This could be either a limited content message or a full communication about their debt.

Outbound – 5 Unique Dialing Modes

 

Predictive

Real-time algorithms analyze call volume and automatically adjust dialing pace to maximize connections and reduce dropped calls.

Preview

Automatically presents agent with contact information prior to dialing the number—putting the agent in control of when the call is placed.

Power

Automatically dials numbers from an assigned list with pacing controlled by a set dial ratio or maximum % of dropped calls threshold.

Intelligent Queue

Allows a manager or “clicker agent” to manually launch calls from a list .

Manual

Allows agents to place individual calls by manually entering a phone number.

Inbound – Intelligent Call Routing

 

ACD Groups

Our Automatic Call Distribution (ACD) Engine allows for skills-based routing and priority connection by campaign, team, or agent.

Intelligent IVR
With our Intelligent IVR, you can easily route calls, provide automated responses to FAQs, take payments and more!
 
Automated Call Backs

Let consumers receive an automated call back instead of waiting on hold.

Full PBX Capability

Full PBX capability including voicemail, auto-attendant, conference calls, demand dialing.

Infinite Growth

Unlimited line capacity means your Cloud Contact Center grows infinitely with your business.

Integrate Everyone

Bring together groups and teams from across the office, the country, and even the globe.

Unbeatable Quality

Full call recording, automatic analysis, and actionable data for quality and compliance.

Smart Campaign Management

Manage agents, campaigns, and teams no matter where you are.
Intelligent Contacts named a Top 10 Contact Center Solution Provider for 2019.
“When you look at what makes telcom technology providers innovative, you explore how their services expand the communication possibilities for the clients within the unique industry verticals they serve. Intelligent Contacts’ ability to adapt and merge these unique needs is what makes Intelligent Contacts a Top 5 Telcom Company to Watch in 2022.”
Sreshtha Banerjee, Editor-In-Chief
The Silicon Review Magazine

Integrate Your Entire Team

Can your campaigns span sites, groups, time zones, and even continents? Intelligent Contacts seamlessly supports multiple sites and “work at home” agents. Share campaigns, groups, and teams across the office or across the globe. Advanced MPLS and IP telephony make your entire operation, even offshore sites, feel like they are just down the hall. Agents only need a phone, internet connection, and web browser to be connected. Easily and efficiently manage sites from a convenient web portal. Maximize your agents’ unique skills and easily establish overflow call rules to intelligently route calls to available agents with the right qualifications. Meanwhile, Automatic Call Distribution (ACD) and Intelligent Routing make sure you never lose an important call again.

Call Recording Included

Full, real-time call recording helps ensure service quality, compliance, and meet client requirements. By full, we mean FULL. Intelligent Contacts can even record the IVR to monitor the quality of message delivery, menus, and for speech-to-text applications.

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