Enterprise-Level Cloud Contact Center & Fully-Integrated Payment Solutions

HOSTED CONTACT CENTER

IC’s Hosted Contact Center (HCC) is a full-featured inbound/outbound/PBX communication platform that includes predictive, power, progressive, and manual dialing modes, and sophisticated skills and priority-based call routing.

Harness the power of machine learning and predictive analytics to increase agent productivity and revenue by 25% compared to other auto dialers.

REG F COMPLIANCE FEATURES

REG F TRACKING: Enabling/Disabling by Campaign

• Track & Limit By Period (a day, 7-day, 30-day tracking periods)
• Limitations can be set system-wide or at the State Level
• Ability to define contacts and communications within the results code
• Flexibility to control which campaigns will be managed by Reg F (using an enable/disable checkbox when creating or editing a campaign.

Defining Calls/Contacts

Clients will manage which result codes are considered:

• A Contact
• A Communication
• Or Not Tracked

Restrictions by State

Clients have the option of defining contact and communication restrictions by state:

• By day
• 7-Day
• 30-day

Key ROI Metrics

• 4 predictive algorithms cut agent idle time by 50% with more right party contacts and fewer dropped calls
• Industry-best Answering Machine Detection rates averaging 85-92%
• Increase answering machine detection by up to 45%
• Unified Communication (calling, voicemail messaging, SMS, email, chat) that reduces operational costs through personalized automation and preferred channel delivery

Core Benefits

• 100% TCPA-compliant auto dialer platform
• Unlimited line capacity and instant scalability
• Call recording and data storage (included)
• No agent seat fees (ever)
• Modern user/admin interface (create campaigns/ IVRs in minutes using sliders, drag-and-drop, checkboxes, and visual, contextual menus)

• Agent Screen Pops / Dynamic agent call scripts with decision trees
• Integration with payment gateways, CRMs, collection software, speech analytics
• Stealth voicemail drops, automated text-to-speech, outbound IVR campaigns
• Payment IVRs, P2PE integration, DTMF masking