--- title: "Features" url: "https://intelligentcontacts.com/features/" type: "page" published: "2025-12-30T23:07:33-06:00" modified: "2026-04-03T21:12:11-05:00" author: "Christian Riquelme" --- # Powerful features that drive results A complete set of communication and payment features designed to help teams connect with customers, streamline operations, and deliver faster, more efficient experiences from one unified platform. [See them yourself](#) ## All Features [Predictive Dialer](#) [Smart Call Routing](#) [Intelligent Connect](#) [Intelligent SMS](#) [Intelligent Email](#) [Real-Time Chat](#) [Unified VoIP & PBX](#) [Intelligent Statements](#) [Intelligent IVR](#) [Stealth Messaging](#) [Transfer Calls Intelligently](#) [Call Analytics & QA](#) [Payment Portal](#) [Payment IVR](#) [Pay-by-Text](#) [ACH / eCheck Payments](#) [No-Cost Processing](#) [Easy Payment Now](#) [Easy Payment Later](#) [Merchant Gateway](#) ###### Auto-dial customers ## Predictive Dialer Increase agent productivity with AI-powered dialing that connects agents only when a live person answers. Reduce idle time, boost talk time, and maximize outreach efficiency without manual dialing. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2026/04/Predictive-Dialing.png) ###### Auto-dial customers ## Smart Call Routing Automatically direct inbound calls to the most appropriate agent based on skills, availability, priority, or customer history—ensuring faster resolutions and better customer experiences. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2026/04/smart-routing.webp) ###### Seamlessly transfer your calls ## Intelligent Connect Move calls between agents, teams, or departments without disruption. Maintain full context so customers never have to repeat themselves. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669767.png) ###### Reach customers instantly ## Intelligent SMS Send and receive text messages to engage customers in real time. Ideal for reminders, confirmations, follow-ups, and time-sensitive communications. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669768.png) ###### Send timely email updates ## Intelligent Email Automate personalized email communications for notifications, follow-ups, and status updates—keeping customers informed at every step. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669768-2.png) ###### Engage Visitors ## Real-Time Chat Connect with website visitors instantly through live chat. Answer questions, capture leads, and resolve issues without friction. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766-1.png) ###### Make and receive calls ## Unified VoIP & PBX Manage inbound and outbound voice calls on a cloud-based VoIP and PBX system designed for modern teams—no hardware required. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766.png) ###### Get with the times ## Intelligent Statements Send digital statements with e-signatures Deliver statements securely and collect electronic signatures with ease. Speed up approvals and reduce paperwork. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669768-4.png) ###### Easy handling of calls ## Intelligent IVR Automate call handling with smart IVR flows that guide callers to the right destination while reducing agent workload. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766.png) ###### Deliver stealth voicemail messages ## Stealth Messaging Leave pre-recorded voicemail messages without ringing the customer’s phone—ideal for reminders and notifications. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766-1.png) ###### AI-powered call transfer ## Transfer Calls Intelligently Use AI to analyze context and route calls dynamically, ensuring customers reach the right agent faster. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766.png) ###### Track performance and conversations ## Call Analytics & QA Gain insights into call performance, agent behavior, and conversation quality with detailed analytics and quality assurance tools. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766-1.png) ###### Let customers pay online ## Payment Portal Provide customers with a secure online portal to make payments anytime, from anywhere. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766.png) ###### Automate phone payments ## Payment IVR Allow customers to make payments through an automated IVR system—secure, compliant, and agent-free. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766-1.png) ###### Simplified pay-by-text ## Pay-by-Text Send payment links via SMS so customers can complete transactions instantly on their mobile devices. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766.png) ###### Accept bank transfers or eChecks ## ACH / eCheck Payments Enable low-cost bank payments through ACH or eChecks for faster settlements and reduced processing fees. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766-1.png) ###### Reduce payment processing costs ## No-Cost Processing Eliminate processing fees by passing costs transparently—helping businesses retain more revenue. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766.png) ###### Enable buy now, pay later ## Easy Payment Later Give customers flexible payment options with installment plans that improve conversion and cash flow. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766-1.png) ###### Offer pay-now convenience ## Easy Payment Now Make it easy for customers to complete payments immediately with fast, frictionless payment options. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766.png) ###### Consolidated payment gateway ## Merchant Gateway Process and manage all payments through a single, secure merchant gateway with full visibility and control. [Learn More](#) ![](https://intelligentcontacts.com/wp-content/uploads/2025/12/Group-1487669766-1.png) ## Every Day You Wait Is Opportunity Lost From the first call to the final payment, Intelligent Contacts helps you connect faster, collect more, and stay compliant. Don’t wait, start transforming your contact center today. [Schedule a Demo](#) [Contact Us](#)