Enterprise-Level Cloud Contact Center & Fully-Integrated Payment Solutions

HOSTED CONTACT CENTER

IC’s Hosted Contact Center (HCC) is a full-featured inbound/outbound/PBX communication platform that includes predictive, power, progressive, and manual dialing modes, and sophisticated skills and priority-based call routing.

Harness the power of machine learning and predictive analytics to increase agent productivity and revenue by 25% compared to other auto dialers.

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REG F COMPLIANCE FEATURES

REG F TRACKING: Enabling/Disabling by Campaign

  • Track & Limit By Period (a day, 7-day, 30-day tracking periods)
  • Limitations can be set system-wide or at the State Level
  • Ability to define contacts and communications within the results code
  • Flexibility to control which campaigns will be managed by Reg F (using an enable/disable checkbox when creating or editing a campaign.

Defining Calls/Contacts

Clients will manage which result codes are considered:

  • A Contact
  • A Communication
  • Or Not Tracked

Restrictions by State

Clients have the option of defining contact and communication restrictions by state:

  • By day
  • 7-Day
  • 30-day

Key ROI Metrics

  • 4 predictive algorithms cut agent idle time by 50% with more right party contacts and fewer dropped calls
  • Industry-best Answering Machine Detection rates averaging 85-92%
  • Increase answering machine detection by up to 45%
  • Unified Communication (calling, voicemail messaging, SMS, email, chat) that reduces operational costs through personalized automation and preferred channel delivery

Core Benefits

  • 100% TCPA-compliant auto dialer platform
  • Unlimited line capacity and instant scalability
  • Call recording and data storage (included)
  • No agent seat fees (ever)
  • Modern user/admin interface (create campaigns/ IVRs in minutes using sliders, drag-and-drop, checkboxes, and visual, contextual menus)

  • Agent Screen Pops / Dynamic agent call scripts with decision trees
  • Integration with payment gateways, CRMs, collection software, speech analytics
  • Stealth voicemail drops, automated text-to-speech, outbound IVR campaigns
  • Payment IVRs, P2PE integration, DTMF masking

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Self-Service Debt Resolution with Analytics

INTELLIGENT PORTAL

Intelligent Portal is consumer-driven payment software built with the debt recovery industry in mind. Intelligent Portal allows consumers to quickly and easily manage and resolve their accounts according to your specified business rules.

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Core Benefits

The Intelligent Portal is the most advanced self-resolution payment portal on the market. It automates and simplifies the debt collection industry's most complex problems with its built-in compliance and payment negotiating technology.

  • Virtual Negotiation Logic
  • Automated Compliance Engine (w/ Dynamic Account-Level Disclosures)
  • (Legal Fee Free Processing)
  • Opt-In / Consent Capture and Tracking
  • Built-In Email and SMS Campaigns & Automated Notifications
  • Digital Wallet
  • Real-time API integration

PERFORMANCE ANALYTICS

Payment Trends

Payment Heatmapping

Demographics & Performance Scorecards

Come see us at the

2022 RMAI Annual Conference

FEBRUARY 7-10 BOOTH 210

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