COLLECTIONS & COMMUNICATION | 5 MIN READ How to Write Effective and Compliant Collection Letters: A Checklist Written by Scott Murray In today’s debt collection space, many organizations are focused on new and improved ways of connecting with consumers. ...
HEALTHCARE COMMUNICATION | 10 MIN READ Four Ways Consumerization Could Be Hurting Your Medical Practice Right Now Written by Scott Murray Think about a restaurant that you like. It doesn’t have to be a top favorite, just one that you visit when the mood...
CONTACT CENTERÂ | 10 MIN READ How the Modern Healthcare IVR is Transforming Patient Experience While Reducing FTE Hours Written by Michael Wise Twitter Facebook Youtube LinkedIn The Days of “Normal Office Hours” are Over There was a time when hospitals...
COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Written by Scott Murray Written by Michael Wise Facebook Twitter LinkedIn Youtube Industries that deal with any form of debt collection or consumer billing received good news from...
STATEMENTS | 10 MIN READ ASK FLO: What Should be on a Hosted Contact Center Wish List? Written by "Communication Flo" Facebook Twitter LinkedIn Youtube DEAR FLO: My co-workers were kind enough to celebrate my birthday at work yesterday, and I even got to...
HIPAA & PCI Compliance | Checklist 5 Critical Questions You Should Be Able to Answer as a Medical Billing Collection Professional Written by Michael Wise Written by Michael Wise Facebook Twitter LinkedIn Youtube LabCorp, Quest Diagnostics data breach a wake up...
