HEALTHCARE COMMUNICATION | 10 MIN READ “Patient Engagement” is Not Just a Catchphrase Written by Paul Daniels Twitter Facebook Youtube LinkedIn I’m worried. I’m worried about two very important words losing their meaning due to rampant overuse in the...
CONTACT CENTER | 10 MIN READ How the Modern Healthcare IVR is Transforming Patient Experience While Reducing FTE Hours Written by Michael Wise Twitter Facebook Youtube LinkedIn The Days of “Normal Office Hours” are Over There was a time when hospitals...
COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Written by Scott Murray Written by Michael Wise Facebook Twitter LinkedIn Youtube Industries that deal with any form of debt collection or consumer billing received good news from...
STATEMENTS | 10 MIN READ ASK FLO: What Should be on a Hosted Contact Center Wish List? Written by "Communication Flo" Facebook Twitter LinkedIn Youtube DEAR FLO: My co-workers were kind enough to celebrate my birthday at work yesterday, and I even got to...
HIPAA & PCI Compliance | Checklist 5 Critical Questions You Should Be Able to Answer as a Medical Billing Collection Professional Written by Michael Wise Written by Michael Wise Facebook Twitter LinkedIn Youtube LabCorp, Quest Diagnostics data breach a wake up...
By Scott Murray We had our monthly company meeting a few days ago, and people had a lot of good news to share. However, there was one piece of news that caught my attention. Apparently, we talked to a potential client about providing a payment portal solution for...
