CONTACT CENTER | 10 MIN READ How to Improve Contact Center Performance By Optimizing Call Results Written by Michael Wise Twitter Facebook Youtube LinkedIn Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and...
COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Written by Scott Murray Written by Michael Wise Facebook Twitter LinkedIn Youtube Industries that deal with any form of debt collection or consumer billing received good news from...
Along with our emphasis on clear consumer communications and optimal compliance strategies, our knowledgeable staff at Intelligent Contacts also focuses on several intangibles. For example, it’s not enough to approach compliance strategies based on federal laws...
The amount of bad debt related to unpaid medical bills is a problem, and it’s not going anywhere until certain processes are changed early on in the revenue cycle. Healthcare business consultant firm Sage Growth Partners has conducted several surveys on the...
COMPLIANCE | 10 MIN READ Report Shows Top Consumer Complaints in Debt Collections Written by Scott Murray Twitter Facebook Youtube LinkedIn “Contact was made” is an important element of a call, but it’s not very useful as a standalone call result. Knowing contact was...
IVR SURVEYS | 10 MIN READ How to Get the Most out of Your Post-Call IVR Survey By Michael Wise Facebook Twitter LinkedIn Youtube Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your...
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