By Scott Murray We had our monthly company meeting a few days ago, and people had a lot of good news to share. However, there was one piece of news that caught my attention. Apparently, we talked to a potential client about providing a payment portal solution for...
The amount of bad debt related to unpaid medical bills is a problem, and it’s not going anywhere until certain processes are changed early on in the revenue cycle. Healthcare business consultant firm Sage Growth Partners has conducted several surveys on the...
IVR SURVEYS | 10 MIN READ How to Get the Most out of Your Post-Call IVR Survey By Michael Wise Facebook Twitter LinkedIn Youtube Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your...
HEALTHCARE COMMUNICATION | 10 MIN READ 5 Ways to Improve Patient Experience Through Text Messaging Written by Michael Wise Twitter Facebook Youtube LinkedIn Patient SMS messages work Let’s face it, compared to other industries, healthcare adapts slowly to change....
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