DATA SECURITY & COMPLIANCE | 10 MIN READ What is P2PE? How Point-To-Point Encryption Solves PCI-Compliance Concerns Written by Michael Wise What is Point-To-Point Encryption? P2PE stands for point-to-point encryption, which uses specially-approved devices to...
REVENUE CYCLE | 10 MIN READ How Capturing Credit Card on File at Patient Intake Shortens DSO, Reduces Bad Debt, and Cuts AR Costs Written by Michael Wise Drastic Shift in Responsibility to Patients Demands Proactive Accounts Receivable Strategies Bad debt has long...
HEALTHCARE REVENUE CYCLE | 5 MIN READ Patient Payment Study Reveals Fundamental Flaws in Healthcare’s Billing Process That Lead to Bad Debt & Bankruptcy Written by Michael Wise Twitter Facebook Youtube LinkedIn 2018 Benchmark Study Communication and...
By Scott Murray We had our monthly company meeting a few days ago, and people had a lot of good news to share. However, there was one piece of news that caught my attention. Apparently, we talked to a potential client about providing a payment portal solution for...
IVR SURVEYS | 10 MIN READ How to Get the Most out of Your Post-Call IVR Survey By Michael Wise Facebook Twitter LinkedIn Youtube Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your...
HEALTHCARE COMMUNICATION | 10 MIN READ 5 Ways to Improve Patient Experience Through Text Messaging Written by Michael Wise Twitter Facebook Youtube LinkedIn Patient SMS messages work Let’s face it, compared to other industries, healthcare adapts slowly to change....
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