DATA SECURITY & COMPLIANCE | 10 MIN READ What is P2PE? How Point-To-Point Encryption Solves PCI-Compliance Concerns Written by Michael Wise What is Point-To-Point Encryption? P2PE stands for point-to-point encryption, which uses specially-approved...
Intelligent IVR for Healthcare Virtually all medical facilities large and small save significant cost and time by automating communication and utilizing electronic channels rather than relying solely on traditional paper methods. Intelligent Contacts makes it easy!...
Collections should be a sprint—not a marathon If debt collection and accounts receivable are a significant part of the financial success of your business, there are several questions you should be able to answer: How effectively are we collecting outstanding debt...
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...
Reviewing call recordings isn’t the only way to measure agent performance and identify strengths and weaknesses. Why not ask your customers? When a consumer participates in one, you get instant analytics about the call. If they are pleased with the experience, you’ll...
HEALTHCARE COMMUNICATION | 10 MIN READ 5 Ways to Improve Patient Experience Through Text Messaging Written by Michael Wise Follow Follow Follow Follow Patient SMS messages work Let’s face it, compared to other industries, healthcare adapts slowly to change. There...
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