DATA SECURITY & COMPLIANCE | 10 MIN READ What is P2PE? How Point-To-Point Encryption Solves PCI-Compliance Concerns Written by Michael Wise What is Point-To-Point Encryption? P2PE stands for point-to-point encryption, which uses specially-approved...
REMOTE WORKFORCE | 10 MIN READ Cloud-Based Software Providing Companies a Clear Advantage in Connecting Remote Employees Written by Michael Wise With most employees working from home, companies with premise-based network and phone systems struggle to adapt As the...
REMOTE WORKFORCE | 10 MIN READ How to Setup a Secure Network With Your Work-From-Home Employees Written by Michael Wise How to Set Up a Virtual Private Network VPN for Secure Remote Access and IP Whitelisting With COVID-19, everyone who can is working from home....
Intelligent IVR for Healthcare Virtually all medical facilities large and small save significant cost and time by automating communication and utilizing electronic channels rather than relying solely on traditional paper methods. Intelligent Contacts makes it easy!...
COMMUNICATION | 10 MIN READ 10 Tips That Will Make Your Customers Happy to Pay You Written by Michael Wise Getting payments from your customers can be time consuming and repetitive, and is often on top of all the other responsibilities you have during the work...
Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and reported by the use of call results. Call results are a pre-defined disposition, or outcome, assigned by the agent to every call. These results also contain...
