CONTACT CENTER | 10 MIN READ How to Improve Contact Center Performance By Optimizing Call Results Written by Michael Wise Twitter Facebook Youtube LinkedIn Call results are like the DNA of a contact center A contact center’s KPIs are largely monitored, measured, and...
COMPLIANCE | 10 MIN READ Don’t Make the Fair Debt Collection Practices Act Unfair Written by Scott Murray Written by Michael Wise Facebook Twitter LinkedIn Youtube Industries that deal with any form of debt collection or consumer billing received good news from...
In this blog series, our our contact and payment guru “Communication Flo” answers many of the pressing questions in today’s call/contact center, accounts receivable and revenue cycle management industries. Dear Flo: I am not a millennial, but I know...
Press Release—Intelligent Contacts Named a Top 10 Contact Center Solution Provider for 2019 PLANO, TX—Intelligent Contacts, a leader in hosted communication and payment software, was recently recognized by CIO Applications magazine as a Top 10 Contact Center...
COMPLIANCE | 10 MIN READ Report Shows Top Consumer Complaints in Debt Collections Written by Scott Murray Twitter Facebook Youtube LinkedIn “Contact was made” is an important element of a call, but it’s not very useful as a standalone call result. Knowing contact was...
You need more from your contact center, and you need it now. Sure, adding more agents might help, but that might not be a feasible solution at the present time. So, that means your existing contact center staff needs to produce more results. Well, there are several...
