Enterprise-Level Cloud Contact Center & Fully-Integrated Payment Solutions
Intelligent Contacts, a leading provider of contact center communication and payment solutions for the accounts receivable and healthcare industries, debuted its 2022 features and new agent interface at AccountsRecovery.Net Demo Day.
HOSTED CONTACT CENTER
IC’s Hosted Contact Center (HCC) is a full-featured inbound/outbound/PBX communication platform that includes predictive, power, progressive, and manual dialing modes, and sophisticated skills and priority-based call routing.
Harness the power of machine learning and predictive analytics to increase agent productivity and revenue by 25% compared to other auto dialers.
REG F COMPLIANCE FEATURES
REG F TRACKING: Enabling/Disabling by Campaign
- Track & Limit By Period (a day, 7-day, 30-day tracking periods)
- Limitations can be set system-wide or at the State Level
- Ability to define contacts and communications within the results code
- Flexibility to control which campaigns will be managed by Reg F (using an enable/disable checkbox when creating or editing a campaign.
Defining Calls/Contacts
Clients will manage which result codes are considered:
- A Contact
- A Communication
- Or Not Tracked
Restrictions by State
Clients have the option of defining contact and communication restrictions by state:
- By day
- 7-Day
- 30-day
Key ROI Metrics
- 4 predictive algorithms cut agent idle time by 50% with more right party contacts and fewer dropped calls
- Industry-best Answering Machine Detection rates averaging 85-92%
- Increase answering machine detection by up to 45%
- Unified Communication (calling, voicemail messaging, SMS, email, chat) that reduces operational costs through personalized automation and preferred channel delivery
Core Benefits
- 100% TCPA-compliant auto dialer platform
- Unlimited line capacity and instant scalability
- Call recording and data storage (included)
- No agent seat fees (ever)
- Modern user/admin interface (create campaigns/ IVRs in minutes using sliders, drag-and-drop, checkboxes, and visual, contextual menus)
- Agent Screen Pops / Dynamic agent call scripts with decision trees
- Integration with payment gateways, CRMs, collection software, speech analytics
- Stealth voicemail drops, automated text-to-speech, outbound IVR campaigns
- Payment IVRs, P2PE integration, DTMF masking
Self-Service Debt Resolution with Analytics
INTELLIGENT PORTAL
Intelligent Portal is consumer-driven payment software built with the debt recovery industry in mind. Intelligent Portal allows consumers to quickly and easily manage and resolve their accounts according to your specified business rules.
Core Benefits
The Intelligent Portal is the most advanced self-resolution payment portal on the market. It automates and simplifies the debt collection industry's most complex problems with its built-in compliance and payment negotiating technology.
- Virtual Negotiation Logic
- Automated Compliance Engine (w/ Dynamic Account-Level Disclosures)
- (Legal Fee Free Processing)
- Opt-In / Consent Capture and Tracking
- Built-In Email and SMS Campaigns & Automated Notifications
- Digital Wallet
- Real-time API integration
PERFORMANCE ANALYTICS
Payment Trends
Payment Heatmapping
Demographics & Performance Scorecards
