One of the top reasons patients call is to make a payment, often at the last minute. Intelligent IVR enables payment directly from any phone. Feature-rich, patient-centered bill payment options can be customized to accept eChecks, credit cards, debit cards, and more. Patients give their information directly either through touchtone or voice, simultaneously minimizing communication errors, consumers stress, and fraud. The seamless payment process is available 24/7, even outside of business hours, and offers real-time authorization so you can collect payments constantly.
What About Security?
Intelligent IVR is completely compatible with all other Intelligent Contacts solutions, like Intelligent Payments and Intelligent Negotiator, and is SSAE-16, HIPAA, SOC 2 Type II, FISMA, NIST 800-53, and PCI certified. Since sensitive payment data is removed from the environment, Intelligent IVR reduces your PCI scope and keeps accounts completely secure.
Convenience For Everyone.
Collect payments even when the office is closed with Intelligent IVR. This simple and effective device gives you the collection ability of 5 agents with little additional cost to you. Best of all, Intelligent IVR allows clients to pay at their own convenience. It’s no wonder customers love it!