Intelligent Contacts Predictive Dialer
Reaching Contacts is the Key to Success.
The more time agents spend in meaningful conversation with decision makers, the more productive they are and the more revenue grows. Intelligent Contacts turns idle time into productive time. Our dialer makes communication faster, better, and easier than ever.
Increase contact rates by 200-300% compared to manual calling. Clients switching from other dialers have increased their contact rates by 20-50%.
Answering machines detected
Contact rate increase compared to other Dialers
Scalable as your business grows
Talk To People,
Not Answering Machines.
Most dialers correctly recognize about 70% of answering machines, voicemail, and operator-intercepted calls. That means agents still receive 30% of answering machine calls—costing you valuable time.
Intelligent Answering Machine Detection (Intelligent AMD) recognizes 95% of answering machines or more.
Keep the RIGHT calls going to agents. Intelligent AMD alone elevates contact rates by 30% or more day after day.
A Truly Predictive Dialer
Intelligent Contacts removes the guesswork. Four different predictive algorithms automatically adjust dialer pacing based on real-time statistics. It considers factors like wrap-up time, average handling time, schedules, and average number of contacts to give you the best results possible. Intelligent Contacts enables our clients to run circles around competitors still operating with ratios from 20 years ago.
Missed Calls Are Missed Money
Abandoned calls and poor inbound call handling are extremely expensive. They represent missed opportunities and, worse yet, lost revenue. Save those calls through Intelligent Call Routing. Unlimited line capacity means inbound callers never get a busy signal. Inbound calls have priority to talk with agents. Even in overflow situations, both inbound and outbound calls can be routed to other qualified groups, teams, or individuals.
Compliance? We've Got You Covered.
Choose from a variety of dialing modes and other options to make your dialer work best for you. Intelligent Contacts has your back with Predictive, Progressive, Preview, and Power dialing as well as features designed to keep you TCPA compliant. Never worry about time zone rules or Do Not Call lists again. It’s all automated and easily managed within the Intelligent Contacts suite. Even add custom DNC lists, utilize call recording and analytics tools, and review automatically-generated compliance reports.