8 Reasons You Should Be In the Cloud
Cloud services are growing... with or without you.There’s a very simple reason Forbes projects the global cloud services market will eclipse $383 billion by 2020. Cloud-based services work really well and the businesses deploying them save time and money. Cloud-based solutions check off all the major boxes—they scale infinitely and can be deployed with virtually no operational downtime.
Cloud computing is the wheel many companies try to reinvent on a daily basis. But those companies are quickly becoming the exceptions and not the rule.
With the promise of greater scalability, improved productivity, and lower costs, cloud solutions are an ideal choice for businesses looking to optimize how they communicate with new and existing customers, take payments and safely store information, as well as track and improve the effectiveness of staff.
You may have a long list of reasons to keep doing business as usual. But while you’ve been busy swapping out hard drives, juggling vendors and upgrading software, innovative tech companies have been creating solutions to the problems your business faces every day.
Here are eight major benefits to moving your business communication, payment information, and data analytics to the cloud.
Fast onboarding with little or no downtime.
Integration is as easy as transferring information over, or in most cases, pointing your CRM to an already established programming interface (API).
Out-of-the-box innovation meets flexible customization.
In a cloud environment, you benefit from a global knowledgebase that look at problems from the business and consumer’s perspective.
Cloud-based software automates repetitive tasks, puts all the relevant call and payment information at the agent’s fingertips, and tracks and stores every second of the conversation.
Contact Centers, for example, are used in a wide variety of industries. However, at the root, they all essentially do the same types of things—make and receive phone calls, take payments, answer questions, and solve problems.
Cloud-based software automates repetitive tasks, puts all the relevant call and payment information at the agent’s fingertips, and tracks and stores every second of the conversation for training purposes.
The virtual age has arrived.
This “on demand” workforce provides your consumers with the 24/7 customer service access they want, your business with greater flexibility and maximum productivity, and your staff with flexible working conditions—all within one business solution.
Improve your efficiency and effectiveness.
For the business, an Interactive Voice Response (IVR) system can save time by directing the right calls to the right agent—lessening the amount of time the agent and the customer spend on the phone. The customer is spared the annoyance of having to provide the same information to multiple agents.
Get greater scalability.
The on-demand nature of cloud solutions puts assets at a company’s fingertips based on their unique business profile. Whether those needs are seasonal (think Christmas) or tied to some other spike in traffic (a new product line or marketing campaign), additional agents may be added as needed to keep up with demand. Having this kind of workforce flexibility is one of the greatest benefits of switching to a cloud-based solution.
This pay-as-you go model allows businesses the flexibility to implement a new system immediately, regardless of the time of year or revenue trends.
Not only is a cloud-based solution more secure, it can also be a huge money saver. This is done by storing sensitive data in a private cloud and less sensitive information in a public, less expensive location.
Finally, for obvious reasons, during a natural disaster, having your company’s data and the tools necessary for day-to-day operations stored offsite is a no-brainer. Even in the case of a complete loss of physical property, core business operations can continue with only a mobile phone if needed.
Deliver superior customer experiences.
Cloud-based business solutions are the rare win-win for businesses and consumers. They create better, more effective agents and satisfied customers who become loyal followers of your brand and repeat purchasers of your product or services.
Is it right for you?How do you know if your company would benefit from a cloud contact center? Do you have customers who contact you or who you wish to contact by phone, mail or email? Do you invoice or take payments and want that collection process to be more efficient?
To deliver the very best in customer service, learn about Intelligent Contacts, a global leader in cloud-based contact center software solutions and unified consumer interaction.
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